@charset "UTF-8";:root{--brand: #2563eb;--brand-dark: #1d4ed8;--brand-50: #eff6ff;--brand-100: #dbeafe;--ink: #0f172a;--ink-2: #334155;--muted: #64748b;--line: #e6e9ef;--bg: #f4f6fb;--card: #ffffff;--radius: 14px;--radius-sm: 10px;--radius-pill: 999px;--shadow-sm: 0 1px 2px rgba(15, 23, 42, .05);--shadow: 0 1px 3px rgba(15, 23, 42, .06), 0 10px 30px rgba(15, 23, 42, .06);--danger: #dc2626;--danger-dark: #b91c1c;--danger-50: #fef2f2;--warn: #d97706;--warn-50: #fffbeb;--ok: #16a34a;--ok-50: #f0fdf4;--ring: 0 0 0 3px rgba(37, 99, 235, .35);--sp-1: .25rem;--sp-2: .5rem;--sp-3: .75rem;--sp-4: 1rem;--sp-5: 1.25rem;--sp-6: 1.5rem;--sp-8: 2.5rem;--fs-xs: .74rem;--fs-sm: .85rem;--fs-md: .95rem;--fs-lg: 1.05rem;--fs-xl: 1.3rem;--fs-2xl: 1.6rem}:where(a,button,input,select,textarea,[tabindex]):focus-visible{outline:none;box-shadow:var(--ring);border-radius:var(--radius-sm)}*{box-sizing:border-box}html,body{margin:0;padding:0}body{font-family:Inter,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif,"Apple Color Emoji","Segoe UI Emoji";color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;line-height:1.5}h1,h2,h3{letter-spacing:-.02em;color:var(--ink)}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}.btn{display:inline-flex;align-items:center;justify-content:center;gap:.5rem;padding:.65rem 1.15rem;border-radius:var(--radius-sm);font:inherit;font-weight:600;cursor:pointer;border:1px solid transparent;text-decoration:none;transition:background .15s ease,border-color .15s ease,box-shadow .15s ease,transform .05s ease;white-space:nowrap}.btn:active{transform:translateY(1px)}.btn:disabled{opacity:.55;cursor:default}.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover:not(:disabled){background:var(--brand-dark);text-decoration:none}.btn-ghost{background:#fff;color:var(--brand);border-color:var(--brand-100)}.btn-ghost:hover{background:var(--brand-50);text-decoration:none}.btn-danger{background:var(--danger);color:#fff}.btn-danger:hover:not(:disabled){background:var(--danger-dark);text-decoration:none}.btn-block{width:100%}.btn-sm{padding:.4rem .8rem;font-size:var(--fs-sm)}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.field{display:grid;gap:.35rem}.field>.label{font-weight:600;font-size:.85rem;color:var(--ink-2)}.field>.label em{color:#dc2626;font-style:normal}.input,input.input,select.input,textarea.input{font:inherit;width:100%;padding:.6rem .75rem;border:1px solid #d6dae1;border-radius:var(--radius-sm);background:#fff;color:var(--ink)}.input:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px #2563eb24}.input.bad{border-color:#ef4444}.err{color:#dc2626;font-size:.8rem}.chip{display:inline-block;padding:.16rem .6rem;border-radius:var(--radius-pill);font-size:.74rem;font-weight:700;letter-spacing:.01em;white-space:nowrap}.chip-critical{background:#fee2e2;color:#b91c1c}.chip-high{background:#ffedd5;color:#c2410c}.chip-medium{background:#fef9c3;color:#a16207}.chip-low{background:#dcfce7;color:#15803d}.status-open{background:#e0e7ff;color:#3730a3}.status-assigned{background:#ede9fe;color:#6d28d9}.status-in_progress{background:#cffafe;color:#0e7490}.status-waiting_customer{background:#fef9c3;color:#a16207}.status-resolved{background:#dcfce7;color:#15803d}.status-closed{background:#f1f5f9;color:#475569}.status-reopened{background:#ffe4e6;color:#be123c}.text-mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.alert{border-radius:var(--radius-sm);padding:.7rem .9rem;font-size:.92rem}.alert-error{background:#fef2f2;border:1px solid #fca5a5;color:#b91c1c}.alert-info{background:var(--brand-50);border:1px solid var(--brand-100);color:#1e40af}.badge{display:inline-flex;align-items:center;gap:.3rem;padding:.12rem .5rem;border-radius:var(--radius-pill);font-size:var(--fs-xs);font-weight:700;letter-spacing:.01em;line-height:1.4;background:#eef2f7;color:var(--ink-2);white-space:nowrap}.badge-danger{background:var(--danger-50);color:var(--danger-dark)}.badge-warn{background:var(--warn-50);color:var(--warn)}.badge-ok{background:var(--ok-50);color:var(--ok)}.badge-brand{background:var(--brand-50);color:var(--brand-dark)}.sla-overdue{color:var(--danger-dark);font-weight:700}.sla-soon{color:var(--warn);font-weight:600}.toast{display:flex;align-items:flex-start;gap:.6rem;padding:.7rem .85rem;border-radius:var(--radius-sm);background:var(--card);border:1px solid var(--line);box-shadow:var(--shadow);font-size:var(--fs-md);color:var(--ink);animation:toast-in .18s ease}.toast .t-ico{flex-shrink:0;display:inline-grid;place-items:center;width:20px;height:20px;border-radius:50%;font-size:.72rem;font-weight:800;color:#fff;background:var(--muted);margin-top:1px}.toast .t-msg{flex:1}.toast .t-x{border:none;background:none;cursor:pointer;color:var(--muted);font-size:1.1rem;line-height:1;padding:0}.toast .t-x:hover{color:var(--ink)}.toast-success{border-color:#bbf7d0}.toast-success .t-ico{background:var(--ok)}.toast-error{border-color:#fca5a5}.toast-error .t-ico{background:var(--danger)}.toast-warn{border-color:#fde68a}.toast-warn .t-ico{background:var(--warn)}.toast-info .t-ico{background:var(--brand)}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.skeleton{display:block;position:relative;overflow:hidden;background:#eceff4;border-radius:var(--radius-sm)}.skeleton:after{content:"";position:absolute;inset:0;transform:translate(-100%);background:linear-gradient(90deg,transparent,rgba(255,255,255,.65),transparent);animation:skeleton-shimmer 1.2s infinite}@keyframes skeleton-shimmer{to{transform:translate(100%)}}@media(prefers-reduced-motion:reduce){.skeleton:after{animation:none}}